Our Divisions
We are committed to building strong partnerships and delivering innovative technology solutions to help people connect with their assets. Our core businesses are complemented by our expertise in digital solutions and data analytics.
- Retirement & Superannuation Solutions
- Corporate Markets
- Fund Solutions
- Banking & Credit Management
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
Our Retirement & Superannuation Solutions team will work with you every step of the way, helping clients achieve superior outcomes through effective solutions.
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Core administration services
- Data management
- Member communication
- Contribution processing
- Statement processing
- Call centre operation
- Client accounting
- Insurance claim administration
- Online portals for members and employers
- APRA reporting
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Value-added services and trustee services
- Predictive data analytics: a range of solutions aimed at understanding member and employer behaviour. These services are delivered by our leading data solutions provider Empirics. The insights generated by these services assist clients with targeted marketing, member retention and member engagement.
- Integrated clearing house: simplifies contribution plans for employers by allowing them to pay to all employee superannuation funds with a single payment. This service is provided by Super Clearing House online in partnership with a leading Australian financial institution.
- Link Advice: a financial planning service provider that supports superannuation fund members to take charge of their financial future through targeted financial advice.
- Direct investment options: a flexible feature that provides superannuation fund members with the capability to invest in ASX300 shares, Exchange Traded Funds and term deposits.
- Trustee services: services relating to the provision of data and record keeping. This enables superannuation fund trustees to access all interactions with superannuation fund members and employers in order to accurately fulfil their reporting obligations with regulators.
Our Corporate Markets division provides clients with a comprehensive corporate markets offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as all types of insolvency solutions and class action services. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading technology platforms.
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Share registry
- A leading global provider of registry management services including core register maintenance, treasury, meetings, capital market services and multi-channel investor communications
- Connecting clients globally to over 40 million individual shareholders
Link Market Services, Link Intime, PNG Registries
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Employee share plans
- A leading administrator of Australian employee share plans for businesses listed locally and overseas, offering design and administration, reporting, trustee services and share trading
- Providing employee share plan services to more than 40% of the ASX 200
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Investor relations
- A global leader in the provision of share ownership analysis, market intelligence, investor communication and shareholder management technology
- An investor relations management platform of choice for over 2,000 listed companies worldwide
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Stakeholder engagement
- A leading provider of proxy solicitation, bond transactions management and communications, and solutions related to insolvencies (e.g. processing and maintaining records)
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Company secretarial
- Experienced legal practice offering clients corporate and commercial legal services, company secretarial services and corporate administration solutions
- Working with over 400 clients a year, from S&P/ASX 20 entities, to micro caps, joint ventures, government and not for profits
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Treasury services
- Independent treasury management, asset financing and lease advisory for both UK public and corporate clients, helping provide time and cost saving efficiencies
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Multi-channel communications
- Provider of innovative, flexible and cost-effective communication solutions
- Specialising in direct communications with our clients’ stakeholders for both essential and marketing communications
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Insolvency Solutions & Class Action Services
- Australian provider of competitive, tailored solutions for all types of appointments with secure and efficient delivery
We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.
We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, and Luxembourg. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.
Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.
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AFM / management company (‘ManCo’) solutions
Independent Authorised Fund Manager (AFM) services, delivering highly flexible tailored fund solutions to meet the legal, compliance and regulatory needs of our clients.
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Fund administration
We undertake outsourced middle and back office administration, fund accounting services, taxation services global custody and unit registry services.
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Transfer agency services
Global transfer agency and registrar services, tailored to meet the operational needs and branding requirements for investors and asset managers and for wide variety of fund structures and asset classes.
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UCITS platform services – Elevation
For investment managers who want to concentrate on portfolio management and distribution, we offer UCITS platforms called Elevation in Luxembourg. This enables faster speed to market while lowering start-up and ongoing running costs; by joining our platform you gain access to world-class service providers.
Link Group provides banking and credit management services under the brand BCMGlobal.
BCMGlobal is a leading European independent loan and asset management service provider.
We have multijurisdictional expertise with operations in Ireland, the UK, the Netherlands and Italy, supporting loans for commercial and investment purposes, and mortgages, across the loan lifecycle, from origination to redemption.
We apply a commercial, proactive approach to loan servicing. Our knowledge of the servicing industry and best-in-class technology enables us to achieve the best possible outcome for our clients. Our strategic partners across Europe trust us to provide superior service outcomes and minimise their regulatory burden.
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Bank outsourcing
For banking clients, we undertake the management of full banking operations including transforming non-core and core banking activities.
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New lending
For new lending clients we offer an end-to-end solution across the loan lifecycle including packaging, underwriting, origination, the related primary and special servicing activities, and structured finance.
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Portfolio management
For our clients we offer end-to-end solutions across the full debt management lifecycle that includes non-performing loans (NPL) and performing loans servicing.
Our dedicated Technology & Operations division manages day-to-day operations, data processing and information analysis, utilising innovative technology to provide our clients with end to end solutions as well as a range of value-added services.
Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases or provide insights through predictive analytics.
By focussing on product and service innovation, our Technology & Operations division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.
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Core proprietary platforms
- Our superannuation fund administration platform delivers clients efficient end-to-end administration functions.
- Our registry platform manages and maintains share records for listed companies.
- Our proprietary shareholder management and analytics platform connects issuers to their stakeholders. Core functions include share register analysis and investor communications services.
- Provided by SyncSoft, this software is used primarily by superannuation funds that do not fully outsource their administration services to a third party. Link Group licences this software to third parties.
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Data analytics
Provided by Empirics, our market leading data integration and analytics solution is used primarily by superannuation fund clients but with application to other sectors.
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Digital solutions
Web-based and mobile-based communications and related services platforms.
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Digital communications
Link DigiCom specialises in direct engagement with our clients' stakeholders for both essential and marketing communication campaigns.
Today, Link Group is a market-leading provider of scaled, technology-enabled administration solutions, with over 6,500 employees working across the globe. Our clients include some of the world's largest corporations, pension funds, and financial institutions.
Vivek Bhatia
CEO and Managing Director, Link Group
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