Our Fund Administration division delivers a comprehensive financial data solution to superannuation clients. It services an underlying stakeholder base of approximately 10 million superannuation account holders across 50 funds, with over $400 billion of funds under management. By leveraging technology, the division is able to enhance member engagement and provide clients with a service that is both high quality and value for money.
In 2018, we started the process of bringing our main superannuation administration operating brand, Australian Administration Services, into line with the rest of the organisation by rebranding it Link Fund Administration.
Link Fund Administration assists clients at every step of their operations, including: data management, member communication, contribution and statement processing, call centres, client accounting, insurance claim administration, online portals and regulatory reporting. Value-added services include predictive data analysis, integrated clearing house, financial advice delivered by Link Advice, direct investment options and trustee services.
Our Corporate Markets division assists issuers in connecting with their stakeholders. It is a market-leading administrator of financial ownership data and the IPO manager of choice for six of the top 10 IPOs in Australia over the last three financial years. The division services some 35 million shareholders and over 1,800 clients, including some of the world’s largest corporations. It operates from offices in 11 countries throughout Australasia, Asia, Africa, the Middle East and Europe.
The division provides shareholder management and analytics through Orient Capital; stakeholder engagement through D.F. King and Orient Capital; and share registry through Link Market Services and Link Intime. The division’s employee share plan arm is Equity Plan Solutions, while the corporate governance advisory and company secretarial business is operated by Company Matters. Link Fund Solutions handles outsourcing of middle- and back-office administration for managed funds, fund accounting services and custodial and unit registry services.
Formerly known as Information, Digital & Data Services, our Technology & Innovation division provides a range of technology, digital, software, data management, data analytics and communications solutions that enhance customer productivity and profitability. The division is also responsible for group-wide information and data security, and recently had its ISO27001 certification renewed in 2018.
For clients, the division offers end-to-end solutions as well as value-added services that help clients to automate wealth-management workflows, manage large consumer and member bases, enhance the end-user experience through mobile, digital and e-communications solutions and obtain data insights through predictive analytics. These include our fund administration platform, a share registry and database management platform for maintaining the share records of listed companies, and a shareholder management and analytics platform that connects issuers to their stakeholders. Empirics provides market-leading data integration and analytics solutions, while web-based and mobile-based communications are delivered through Link Digital Solutions. Link DigiCom specialises in direct engagement with members and shareholders for both essential and marketing communication campaigns.
Our newest division was established through an acquisition completed in FY2018. With almost 7,000 clients, Link Asset Services is a leading asset-servicing platform operating across 10 European jurisdictions. It provides the infrastructure through which assets are secured or deployed in both regulated and unregulated markets, safeguarding over £600 billion of assets and protecting over five million investors. It has market-leading positions across its four business lines.
The division’s Link Market Services arm helps issuers connect with their stakeholders, providing share-registration, share-plan and treasury services, while Link Fund Solutions delivers authorised Fund Manager/Management Company solutions, third-party administration and transfer-agency services to international asset managers and investment funds. With a strong focus on the ever-changing international regulatory landscape, Corporate & Private Clients undertakes entity and business management services including company secretarial services through Company Matters, and finance and accounting outsourcing through Throgmorton. Banking & Credit Management focuses on providing servicing and administration solutions to debt funds, retail and investment banks, pension funds and insurers.